Terms and Conditions
Terms of Service – PawsNShine.store
Website Use
By accessing PawsNShine.store or placing orders, you agree to use the website only for lawful purposes. You must be at least 18 years old or have parental consent. Misuse, such as hacking, spamming, or posting harmful content, may lead to account termination.
Privacy & Data
We value your privacy. Your data is handled per our Privacy Policy. We collect minimal information (such as order and contact details) to process purchases. We do not sell your data.
User Conduct
You may not copy or misuse website content including text, images, and product designs. Harassment or harmful content is prohibited. Using bots or scrapers to extract data is not allowed. Violations can lead to legal action.
Products for Personal Use Only
All grooming products are intended for personal, non-commercial use. Resale or redistribution requires our written permission. We reserve the right to cancel any orders suspected of resale.
No Medical Claims
Our products are not FDA-approved medical devices. Consult a veterinarian before use. Descriptions and testimonials are based on personal experiences and may vary for each pet.
Pricing & Changes
All prices are listed in USD and are subject to change. We reserve the right to correct pricing errors and cancel any affected orders. Product availability is not guaranteed.
Payments
We accept credit/debit cards, PayPal, and Amazon Pay. By placing an order, you authorize us to charge your selected payment method. Please update any expired cards to avoid disruptions.
Order Processing
Orders are processed within one to three business days. You will receive confirmation emails when your order is placed and once it ships, including tracking information. Orders may be cancelled due to suspicious activity, pricing issues, or out-of-stock items.
Subscriptions
If enrolled in our auto-ship program, your card will be charged every 30 days and the same products will be shipped unless modified. You may cancel at any time via your account dashboard or by contacting us at least 24 hours in advance at support@pawsnshine.store.
Shipping
Domestic orders within the US typically arrive in 4 to 7 business days. International delivery may take 10 to 20 or more business days and could be subject to customs fees. Tracking is provided for all orders. Customers are responsible for address errors.
Delivery & Inspection
Please inspect your package immediately upon delivery. Report any damage within 48 hours and provide photographs of damaged items. Carrier delivery confirmation is considered valid proof of delivery.
Returns & Refunds (30-Day Guarantee)
We offer a 30-day satisfaction guarantee. Unwanted products do not need to be returned. Damaged or defective items will be replaced or refunded, and we cover the return shipping. We do not accept returns of opened grooming products or personalized items. Refunds are typically processed within 10 business days.
Social Media Rules
We encourage respectful and pet-related engagement on our social media channels. Shared photos or comments may be reused for marketing purposes with proper credit. Please note that we do not control the policies of third-party platforms.
Product Warranties
All products are sold as-is, with no hidden guarantees. Effectiveness may vary depending on the pet. Warranties are limited to manufacturer defects. Always perform a patch test, follow instructions, and supervise pets during the first use.
Liability Limitations
We are not liable for indirect damages, misuse, allergic reactions, or third-party service failures (e.g., shipping carriers or payment providers). Website maintenance may cause downtime of up to 30 minutes per month. Our maximum liability is limited to the amount of your order or $100, whichever is less.
Dispute Resolution
In case of a dispute, please contact legal@pawsnshine.store. We allow 30 days to respond. Disputes will go through mediation with the American Arbitration Association. If unresolved, binding arbitration will occur in Texas. No class actions are allowed. Each party covers their own legal fees. Texas law governs this agreement. You may opt out within 30 days of purchase.
Indemnification
You agree to indemnify and hold us harmless for any claims arising from your violation of our terms, misuse of our products, reputational harm, or intellectual property infringement.
Third-Party Links
We may link to external sites like pet blogs, tutorials, or suppliers. We are not responsible for content or practices on those sites.
User Content
By submitting content such as reviews or photos, you grant us a royalty-free right to use, edit, and publish them. You confirm the content is original. We do not permit medical claims, competitor comparisons, or offensive material.
Copyright Protection
To report copyright infringement, contact copyright@pawsnshine.store and provide proof of ownership, the URL of the violating material, your contact info, and a good faith statement.
Electronic Communications
By using the site, you consent to receive order confirmations, policy updates, promotional emails (with opt-out option), and text alerts (if subscribed).
General Terms
We may transfer this agreement. If any part is invalid, the rest remains effective. Delay in enforcement does not waive our rights. Key provisions continue even after termination.
Assignment & Transfer
You may not transfer your rights without our consent. We may transfer our rights during company sale or merger. These terms remain binding for all permitted parties.
Waiver Enforcement
Failure to enforce a provision does not constitute a waiver. Only written waivers signed by an authorized representative are valid and apply to specific cases only.
Severability
If a clause is found invalid, the remainder of the agreement remains in effect. The clause will be revised to maintain its original intent as much as legally possible.
Termination Policy
We may terminate your access for fraud, harassment, illegal activity, non-payment, or inactivity over 24 months. Some terms, such as those related to payment, liability, and dispute resolution, remain in effect after termination.
Complete Agreement
This document, along with our Privacy Policy and Shipping & Return policies, constitutes the full agreement between you and PawsNShine. It overrides all prior communication. Headings are for convenience only, and "including" means "including without limitation."
Contact Information
Legal Notices
PawsNShine Legal Dept
legal@pawsnshine.store
612 Congress Ave Suite 400
Austin TX 78701
United States
Customer Support
support@pawsnshine.store
+380952481234
Mon–Fri, 9AM–5PM (EST)